# Refund & Cancellation Policy
At UK Printers, we want your order to match the specifications and artwork you approved. If something is wrong, please contact us promptly with your order details so we can review it.
## Personalised and Made-to-Order Products
Many of our products are made specifically for each customer. These include printed business cards, wedding invitations, banners, personalised mugs, shields, stamps, signage and other customised items.
Once production has started, these products generally cannot be cancelled or returned simply because you have changed your mind.
This does not prevent you from reporting a defective item, an incorrect product or an error made by UK Printers.
## Incorrect, Damaged or Defective Orders
Please contact us as soon as you discover a problem. Include:
- Your order number or other order reference
- A description of the issue
- Clear photographs of the affected items
- Photographs of the packaging if the order arrived damaged
Keep the affected products and packaging while we investigate. We may need them to assess the issue or arrange a return.
After reviewing the problem, we will explain the appropriate solution. Depending on the circumstances, this may include a correction, replacement, reprint, partial refund or full refund.
## Errors in Approved Artwork
Please review your final proof carefully before approving it.
If an order has been printed correctly from artwork you approved, errors in that artwork—such as incorrect spelling, dates, phone numbers or addresses—do not normally qualify for a free reprint or refund.
We can provide a quotation for correcting and reprinting the order. Where UK Printers has printed something differently from the approved proof, we will review it as a production error.
## Image Quality and Colour Differences
Print quality depends partly on the files supplied. Blurring or pixelation caused by a low-resolution image is not normally a production defect when the file has been reproduced as approved.
Minor differences between screen colours and printed colours are expected. Significant differences from an agreed physical sample or confirmed specification should be reported for review.
## Cancellations
If you need to cancel, contact us immediately.
If work has not started and no costs have been committed, we will confirm whether a refund can be issued. If design work, material preparation or printing has begun, the amount refundable will depend on the work completed and costs already committed.
## Returns
Please contact us before sending any item back. We will confirm whether a return is required and provide instructions, including any arrangements for return delivery costs.
## Refund Processing
Where a refund is approved, we will confirm the amount, payment method and expected processing time. The time taken for funds to appear may also depend on the bank or payment provider.
## Contact
For refund, cancellation or quality concerns, contact UK Printers through www.ukprintings.com with your order reference.